550 5.7.1 [ESA] sender blocked Error
MailChannels Outbound Filtering engine automatically blocks senders when their message traffic is flagged for confirmed abuse or suspicious activity.
As an administrator, can I delist the sender myself if a sender is blocked with a "550 5.7.1 [ESA] sender blocked" Error?
The Log Search area of our Host Console can be used to locate and delist a sender blocked with the ESA message.
- Login to your Host Console and navigate to Outbound > Log Search.
- Using the Log Search bar or advanced filter options, locate the blocked message you wish to unblock.
- After locating the message log in the Log Search area of your console, click the "Flag" icon to open the "Report an Issue" popup. When a sender is blocked with ESA, this area will include a "Delist Sender" button. Click this button to remove the blocked sender. It is important that you secure the account first, or delisting will result in being blocklisted again. The account will be delisted immediately without any manual intervention by MailChannels Support.
- If you would like to receive details on why this sender is blocked, open up a support ticket by clicking "Submit" after entering the problem title and a brief description.
Note: If an account is unblocked without securing the account, it might get blocked again. An account can be delisted automatically from the Host Console only once every 30 days.