The severity level is set based on the most severe condition currently being observed from the table below.
For instance, the severity level is set to 1 when there is a complete outage of the SMTP service or the severity level is set to 2 when the web console is intermittently unreachable.
|
SMTP Service |
Web Console |
Notifications |
Reseller API |
|
|
Severity Level 1 |
Severe Delays or Complete Outage |
Completely Offline |
Severely Delayed or Non-Functional |
Completely Offline |
|
Severity Level 2 |
Severe Delays |
Sporadically Unreachable | Delayed but Functioning | Slow but Functioning |
|
Severity Level 3 |
Minor to No Delays | Minor Issues | Minor Issues | Minor Issues |
|
Severity Level 4 |
Normal | Trivial Issues | Trivial Issues | Trivial Issues |
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