Setting up MailEnable with MailChannels

Prerequisites
Step 1: Access MailEnable Administration Console
Step 2: Configure SMTP Connector
Step 3: Add Authentication Headers
Step 4: Configure DNS Records
Step 5: Send a Test Message
Optimizations, Resources and Best Practices

Prerequisites

• Supported Versions: MailEnable v8+ 
• Launch the MailEnable Administration Console from your server
• You should see a hierarchical view on the left-hand side
• An active subscription to MailChannels and your SMTP Username & Password(Host Console)

Step 1: Access MailEnable Administration Console

1. Navigate to SMTP Properties:

• In the left-hand tree, navigate to Servers > localhost > Connectors > SMTP
• Right-click on SMTP and select Properties

Step 2: Configure SMTP Connector

1. Setup the Smarthost:

• Click on the Smart Host tab
  
• Check the box for Smart Host Enabled
• Enter smtp.mailchannels.net in the IP/Domain: field.
• Set the Port to 587. (25 & 2525 available if needed)
• Check the box for The remote server requires authentication.
• Enter your MailChannels SMTP Username and Password into the Account: and Password: fields
• Apply and OK your changes

Step 3: Add Authentication Headers

• Click on the Advanced SMTP tab
• Check the box under Header Fixing for Add Required Headers for Authenticated Senders if needed
• Apply and OK your changes

Step 4: Configure DNS Records

• Verify that your domain’s DNS settings include the correct MX records pointing to your MailEnable server
• Update or add SPF, DKIM, Domain Lockdown and DMARC records as recommended by MailChannels.
  (SPF and Domain Lockdown records are required before relaying message traffic through MailChannels and should be in place before you perform any test sending. DKIM and Dmarc are highly recommended before going live)

Step 5: Send a Test Message

1. Send a Test Email:

• Use any email client to send a test email from a mailbox hosted on your MailEnable server
• Verify if the email is successfully delivered without errors
• Check the Outbound > Activity > LogSearch area of your Host Console for status, response codes and other useful details about your message traffic

2. Check Logs for Errors:

• If the email fails to send, check the SMTP logs
  • Logs are located in Program Files\Mail Enable\Logging\SMTP.
• If logs are unclear or you require some additional help, please reach out to our Support Team: support@mailchannels.com 

Optimizations, Resources and Best Practices

• Official MailEnable SMTP Connector Guide