Help Center
Inbound Filtering
Frequently Asked Questions

Frequently Asked Questions

★ How to report False Positives and False Negatives?
How does MailChannels enforce DMARC policy?
Adding Inbound domains CSV File Structure
Where do you store the data? In Canada or in the US?
How does the filter work? Does it simply catches all emails, scan and inspect them, then pass to our mail server?
Is there a MailChannels WHMCS module?
Is it possible to view all the incoming logs for a domain?
Is there a DirectAdmin plugin for Inbound Filtering?
If the clients mail server were to be down, how long would you be queue mail for before bouncing?
Where are your servers located?
How long is the delay between the time an email is queued and the time it is delivered?
Does the Inbound license support a multiple server locations?
I have added a domain in Inbound section in my Host console. Do I need to do anything else?
Do you offer other ways to add domains?
Is there any reporting available (number of messages passed and quarantined per month, etc.)?
Can the 5xx series SMTP responses when you quarantine or reject a message be turned off?
Does inbound allow at all custom MX Records?
Is there a way to release queued messages?
Is there a way to stop the Quarantine Digest from being sent out?
What kind of support is available from MailChannels?
Can messages identified as suspect, simply be flagged and tagged in the subject line as “SPAM” and forwarded onto the recipient mailbox?
If a customer domain is redirected elsewhere other than through MailChannels, are the quarantine areas automatically discarded of if not, how long are they retained?
Is there an administrator control panel/area to administer various lists etc?
Is there a centralised administrator access to all user quarantine areas?
If a quarantined message is not required, can it be flagged as such and deleted, and if so, when deleted is there some form of blocklisting done on the senders credentials?
Does MailChannels ever reject any email without notification to either sender or recipient?
Does MailChannels constantly update virus and spam lists?
How long are quarantined messages retained?
What happens when a message is deemed to be abusive in any way, whether virus, spam, or phishing?
Your pricing is based on a per domain model, is there any limitation/s on the number of mailboxes, aliases, attachments or mail volume?